VOIP & Dialer

VoIP is basically a telephone connection over the Internet. The data is sent digitally, using the Internet Protocol (IP) instead of analog telephone lines. This allows people to talk to one another long-distance and around the world without having to pay long distance or international phone charges.

VoIP dialer is an abbreviation of VoIP predictive dialer. VoIP dialers are an essential call center component that send and receive large volumes of calls. Typically, call centers are expensive to operate, which leads many to outsource their services while still paying steep maintenance costs.