Managing business calls is one such business operation that requires undivided human attention and a dedicated workforce.
The sooner you automate, the greater the advantage you have over your competitors and the greater the benefits you reap. The same is the case with VDN cloud telephony.
Now, let’s go into the details of VDN cloud telephony.
VDN Cloud telephony enables organizations to operate their business phone systems via an internet connection. Also known as cloud calling, cloud telephony is an example of unified communications as a service (UCaaS) managed and hosted by a third party.
How does cloud telephony work in India?
Cloud telephony works by steering calls through the web rather than conventional telephone lines. This permits organizations to settle on and make decisions without putting resources into costly equipment or phone lines.
Which are the main features of hosted cloud telephony?
Cloud Telephony comes with innovative features including real-time screens, automated analytics, and remote telephony.
There are innumerable benefits that cloud telephony offers over conventional PBX systems, which I’ll reveal further. But, before that let’s have a look at various cloud telephony products that businesses use to efficiently manage their calls.
Cloud Telephony products
What is it?
Virtual number
A 10-digit business phone number, at the back of which multiple phone numbers can be mapped.
Toll-free number
A virtual number that lets your callers call you for free.
Interactive Voice Response
IVR interacts with your callers via DTMF keypad tones and voice, and routes call as per the caller’s requirement.
Distributed Call Centre
Manage all your call centers from a single centralized location, on the cloud.
Bulk SMS
It enables you to send a large number of text messages to different recipients at once.
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