MANAGED SERVICES
Managed services are the practice of outsourcing the responsibility for maintaining, and anticipating the need for, a range of processes and functions in order to improve operations and cut expenses. It is an option to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.”
VD Networks' managed service plans are created expressly for each individual client, integrating standard VD Networks professional service offerings with customized ones. VD Networks' offerings comprise both proactive and reactive services spanning a variety of IT technology domains.
The firm’s best technology leaders are made available through the Project Management Office (PMO); the PMO facilitates efficient interactions between client leadership and VD Networks' service delivery personnel and constructs Service Level Agreements (SLAs) that align with client requirements. The PMO’s advisory service also aligns our company's managed services with client workstreams and ensures strict compliance with PMBOK (Project Management Body of Knowledge) standardized methodology.
VD Networks' senior technology advisors add additional weight with innovative planning functions that complement traditional managed services. As an evolutionary outgrowth of VD Networks' client advisory, the firm has launched a unique c-level service—called The Virtual CTO—aimed primarily at SMB and middle-market organizations to provide enterprise-grade strategic technology roadmaps aligned with an organization’s business goals and objectives.
Click on The Virtual CTO info tab below to learn more about this service that can help your organization not only plan for current needs, but anticipate future technology trends, requirements, and opportunities.
To have a discussion about VD Networks' managed services, BOOK A FREE CONSULTATION
Domain Areas for IT Infrastructure Managed Services:
Project Management Office (PMO)
- The PMO facilitates effective collaboration between clients and VD Networks' service delivery team. The PMO sets up workstreams, scheduling, and communication, and keeps a client’s executive steering committee “in the loop.” The PMO produces assets associated with the managed services contracted and delivered via a Service Level Agreement (SLA) document
- Establishes an Office of the CTO for clients utilizing the Virtual CTO service. VD Networks' includes the “Virtual CTO” as part of this leadership team. That function is an executive advisory role that works with the client’s Office of the CTO to ensure alignment of service with client goals
- The PMO ensures that the arrangement adheres to the agreed-upon project management methodology. At VD Networks, the standard methodology is PMBOK (Project Management Body of Knowledge)
- Administration – tracking and reporting is the PMO’s responsibility
Cloud/Hybrid Cloud
Cloud and hybrid cloud infrastructure present a new, fresh approach to IT operations. VD Networks has put together a unique service offering to manage this paradigm. Today there are several premier providers of cloud services; VD Networks is a Premium Partner with all of them.
VD Networks takes a layered approach to managed cloud services, beginning with an engagement to identify client needs and requirements. Frequently, VD Networks adapts legacy infrastructure to a new cloud-based architectures. A representation of some of those services consists of:
- Configuration services
- Backup Services
- Periodic testing for restore services including VMs
- Initial configuration of VD Networks managed services customers to a Remote Management & Monitoring (RMM) portal
- Installation of a monitoring agent to a customer’s on-premises and cloud-based virtual servers, and configuration of desired health checks, alerts, daily, and weekly reports
- Continual monitoring of the health, security, performance, and availability of customer servers
- Rapid response to alerts on an as-needed basis
- Quarterly planning meetings with customer IT staff to review trends, discuss performance tuning, capacity planning and insights from VD Networks' analytic reports
Virtualization/Physical
Virtualization is a technique that is used within on-premise capacity as well as cloud-based infrastructures. It is a functional system layered onto a server that permits numerous logical environments to exist on one or more physical environments. Physical components like servers, networking, and storage are managed inside the virtualized environment.
VD Networks innovatively delivers architecture/design, installation, maintenance, patching, and administration to these environments. VD Networks oftentimes works with the following virtualization providers:
- VMWare
- Citrix
- NetScaler
- Nutanix
- Microsoft
- Physical Servers/hosts
- HPE/Dell/Lenovo
- Network – endpoints, cabled, wireless
During an initial discussion, the VD Networks' team examines the current state and goals of an organization’s virtual assets. At that juncture, VD Networks' can make suggestions on how best to move forward.
Security
Security is a domain that touches all facets of IT infrastructure. As part of an initial assessment, VD Networks analyzes how different security systems and policies should be configured and deployed. Tight integration of security protocols into the overall IT infrastructure fabric is key to establishing an effective IT security domain.
Based on the outcome of the security assessment, the PMO and practice leads will earmark security components as required as part of a unified IT infrastructure security protocol. The security workstream can be a standalone effort or part of another IT project.
Infrastructure Support - Administration, Patching, Updates & Upgrades
- VMware stack
- Physical servers/hosts – firmware updates
- Nutanix
- Storage/SAN
Backup Software
- Veeam
Systems Monitoring & Alerting
- System Monitor
To learn more about how VD Networks can address your needs, BOOK A FREE CONSULTATION
Domain Areas for IT Infrastructure Managed Services: Project Management Office (PMO) Cloud/Hybrid Cloud Cloud and hybrid cloud infrastructure present a new, fresh approach to IT operations. Derive has put together a unique service offering to address this paradigm. Today there are several premier providers of cloud services; Derive is a Premium Partner with all of them. Derive takes a layered approach to managed cloud services, beginning with an engagement to identify client needs and requirements. Frequently, Derive adapts legacy infrastructure to a new cloud-based architectures. A representation of some of those services consists of:
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Virtualization/Physical Virtualization is a method that is used within on-premise capacity as well as cloud-based infrastructures. It is an operating system layered onto a server that allows multiple logical environments to exist on one or more physical environments. Physical components like servers, networking and storage are managed inside the virtualized environment. Derive provides architecture/design, installation, maintenance, patching and administration to these environments. Derive frequently works with the following virtualization providers: These partners and others are supported. During an initial discussion, the Derive team analyzes the current state and desired future state of an organization’s virtual assets. At that point, Derive can make recommendations on how best to move forward.
Security Security is a domain that touches all facets of IT infrastructure. As part of an initial assessment, Derive examines how different security systems and policies should be configured and deployed. Tight integration of security protocols into the overall IT infrastructure fabric is key to establishing an effective IT security domain. Based on the outcome of the security assessment, the PMO and practice leads will earmark security components as required as part of a unified IT infrastructure security protocol. The security workstream can be a standalone effort or part of another IT project. Infrastructure Support - Administration, Patching, Updates & Upgrades Backup Software Systems Monitoring & Alerting To learn more about how Derive Technologies can address your needs, BOOK A FREE CONSULTATION
MANAGED SERVICES The simple definition of managed services from Wikipedia is: “…the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions in order to improve operations and cut expenses. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done. “…The client and the MSP [managed service provider] are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship.”.
Solutions - Managed Services VD Networks managed service plans are constructed specifically for each individual client, mixing standard VD Networks professional service offerings with customized ones. VD Networks' offerings (click on the Standard Service Offerings info tab below to see them) incorporate both proactive and reactive services spanning a variety of IT technology domains. The firm’s best technology leaders are made available through the Project Management Office (PMO); the PMO facilitates efficient interactions between client leadership and VD Networks' service delivery personnel, and builds Service Level Agreements (SLAs) that align to client requirements. The PMO’s advisory service also aligns VD Networks' managed services with client workstreams and ensures strict compliance with PMBOK (Project Management Body of Knowledge) standardized methodology. VD Networks' senior technology advisors add further value with visionary planning functions that complement traditional managed services. As an evolutionary outgrowth of VD Networks' client advisory, the firm has established a unique c-level service—called The Virtual CTO—aimed primarily at SMB and middle-market organizations to provide enterprise-grade strategic technology roadmaps aligned with an organization’s business goals and objectives. Click on The Virtual CTO info tab below to learn more about this service that can help your organization not only plan for current needs, but anticipate future technology trends, requirements, and opportunities. To have a discussion about VD Networks' managed services, BOOK A FREE CONSULTATION
STANDARD SERVICE OFFERINGS Domain Areas for IT Infrastructure Managed Services: Project Management Office (PMO) The PMO boosts cogent collaboration between clients and VD Networks' service delivery team. The PMO sets up workstreams, scheduling, and communication, and keeps a client’s executive steering committee “in the loop.” The PMO produces assets associated with the managed services contracted and delivered via a Service Level Agreement (SLA) document that Establishes an Office of the CTO for clients utilizing the Virtual CTO service. VD Networks includes the “Virtual CTO” as part of this leadership team. That function is an executive advisory role that operates with the client’s Office of the CTO to assure alignment of service with client goals. The PMO ensures that the engagement adheres to the agreed-upon project management methodology. At VD Networks, the standard methodology is PMBOK (Project Management Body of Knowledge) Administration – tracking and reporting are the PMO’s responsibility Cloud/Hybrid Cloud Cloud and hybrid cloud infrastructure present a new, fresh approach to IT operations. VD Networks has put together a unique service offering to address this paradigm. Today there are several premier providers of cloud services; VD Networks is a Premium Partner with all of them. VD Networks takes a layered method to manage cloud services, beginning with a concentration to determine client needs and requirements. Frequently, VD Networks adapt legacy infrastructure to new cloud-based architectures. A representation of some of those services consists of: Configuration services Backup Services Periodic testing for restore services including VMs Initial configuration of VD Networks managed services, customers, to a Remote Management & Monitoring (RMM) portal Installation of a monitoring agent to a customer’s on-premises and cloud-based virtual servers, and configuration of desired health checks, alerts, daily, and weekly reports Continual monitoring of the health, security, performance, and availability of customer servers Rapid response to alerts on an as-needed basis Quarterly planning meetings with customer IT staff to review trends, discuss performance tuning, capacity planning, and insights from VD Networks analytic reports.
VISUAL CTO VD Networks provides Virtual CTO services to heighten an organization’s technology leadership on a short- or longer-term basis to remove the barriers to strategic goal setting and the determination of long-term IT roadmaps that are commonplace in many organizations and often encountered in SMB-size entities due to human resource shortfalls. VD Networks internally trains leaders in computing, networking, hyperconvergence, virtualization, hybrid cloud computing, and datacenter implementation and management combining their individual decades of operational and managerial experience—along with dozens of advanced technical certifications from industry-leader IT vendors—to solve crucial gaps in technology direction-setting for clients.
The Virtual CTO service takes the combined technology leadership, knowledge, and hands-on experience of VD Networks' most senior architects and practice leads and makes it available to those clients in clear need of advanced technology roadmap construction and strategic planning. This service is designed to appeal to organizations that can be classified as:
The Virtual CTO service is staffed out of VD Networks Project Management Office (PMO) and can be deployed in many ways, ranging from long-term strategic technology planning to the dissection of complex problems and the assembly of detailed tactical executable solutions. Client management teams can use this service as a powerful adjunct to the advisory services normally provided by VD Networks as part of its managed service agreement. To learn more about how VD Networks can address your needs, BOOK A FREE CONSULTATION
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